At Gundam Kingdom, we want customers to understand clearly how returns, cancellations, damaged items, and refunds are handled for purchases made through gundamkingdom.shop.
1. Return Window
You may request a return within 30 days of delivery. To be eligible, the product should be unused, unassembled, and returned in substantially the same condition in which it was received, with original packaging, manuals, accessories, and parts where applicable.
2. Starting a Return
Before sending a product back, contact support@gundamkingdom.shop with your order number, the item you wish to return, and the reason for the request. Do not send a return until return instructions have been provided.
3. Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible and include clear photographs where relevant. We will review the issue and provide an appropriate resolution, which may include replacement, return, or refund.
4. Non-Returnable Items
Items that have been assembled, materially altered, used, damaged after delivery, or returned with missing components may not qualify for a standard return unless the issue resulted from a defect or fulfillment error. Final-sale items, if any, will be identified before purchase.
5. Return Shipping
If a return is caused by our error or an item arrived damaged or defective, we will provide instructions regarding return shipping. For a discretionary return, the customer may be responsible for return shipping costs. Any applicable responsibility will be explained before the return is sent.
6. Refunds
After an approved return is received and inspected, we will notify you of the outcome. Because orders are paid by Cash on Delivery, an approved refund will be arranged using an available refund method agreed with the customer. Refund processing time can vary depending on the selected method.
7. Order Cancellations
To request cancellation, contact us as soon as possible. We will try to cancel orders that have not entered final fulfillment. Once an order has been dispatched, cancellation may no longer be possible and the return process may apply instead.
8. Exchanges
If you need a different eligible item, contact customer support. Availability is not guaranteed. In some cases, the original item may need to be returned before a replacement is arranged.
9. Contact Us
For return or refund assistance, contact support@gundamkingdom.shop or +18326206621.